Customer Service at Manchester Compliance: At the Heart of Everything We Do

At Manchester Compliance Ltd, outstanding customer service isn’t just a nice-to-have — it’s built into everything we do. We don’t just carry out electrical inspections — we build lasting relationships with our clients through honest communication, reliable service, and genuine care for every property we work on.

In this article, we explain why customer service is at the heart of everything we do, what our clients say about working with us, and how we’ve built a reputation as one of the most trusted electrical compliance companies in Greater Manchester.

---

Why Customer Service Matters in Electrical Compliance

When you book an electrician for an EICR, a house rewire, or remedial works, you’re letting someone into your home or your tenant’s property. As a result, trust is everything — and trust starts with how a company communicates, shows up, and follows through.

Unfortunately, too many electrical contractors treat customer service as an afterthought. However, at Manchester Compliance, we believe the way we treat our clients is just as important as the quality of our electrical work. In other words, a perfect EICR means nothing if the experience getting there was stressful, unclear, or unreliable.

Consequently, we’ve built our entire business around making the process as smooth, transparent, and hassle-free as possible — from the first phone call to the final certificate.

---

What Our Clients Say About Us

We’re proud to hold a 4.7-star rating on Trustpilot and 5-star ratings on Google and Bark, with consistent praise across every platform. Furthermore, certain themes come up again and again in our reviews:

Professional and Courteous Engineers

Our engineers don’t just turn up and get the job done — they take the time to explain what they’re doing, answer questions, and treat every property with respect. For example, clients regularly comment on how polite, friendly, and knowledgeable our team members are on site.

One client noted that our engineer was “extremely friendly and efficient,” while another described the team as “professional, courteous, amazingly tidy and quick.” Above all, this is the standard we set for every single job.

Clear Communication From Start to Finish

Communication is one of the biggest frustrations people have with tradespeople. Therefore, we’ve made it a priority to keep every client informed at every stage — from booking confirmation to certificate delivery.

As a result, clients regularly tell us things like “they kept me in the loop throughout” and “managed everything efficiently, from booking to final certs.” In addition, our office team is always available to answer questions, chase updates, and make sure nothing falls through the cracks.

Punctuality and Reliability

When we say we’ll be there at a certain time, we mean it. Specifically, our engineers arrive on schedule, and if anything changes, we let you know straight away. This matters especially for landlords managing tenant access, where missed appointments can cause real problems.

Similarly, our turnaround on reports and certificates is fast and reliable. Once the work is done, you’ll have your paperwork without delay — because we know compliance deadlines don’t wait.

Tidy, Respectful Work

We treat every property as if it were our own. In particular, our engineers take care to keep things clean and tidy during and after every job. Clients consistently praise this, with comments like “left no mess behind” and “impressed how tidy and respectful the engineer was.”

This is especially important for house rewires, where we complete the full first fix and second fix in just one day — and our plasterer follows on day two or three. Consequently, disruption is kept to an absolute minimum.

---

How We Deliver Outstanding Customer Service

Great customer service doesn’t happen by accident. Instead, it takes systems, standards, and a team that genuinely cares. Here’s how we make it happen at Manchester Compliance:

1. A Responsive Office Team

Our office team handles all bookings, queries, and scheduling. As a result, whether you’re a landlord with 200 properties or a homeowner booking your first EICR, you’ll get a prompt, helpful response every time. We answer phones, reply to emails quickly, and confirm appointments in writing so there’s never any confusion.

2. Experienced, Qualified Engineers

Every engineer on our team is NICEIC-approved, holds a Level 3 Inspection and Testing qualification, and is trained to the latest edition of BS 7671. However, technical skill is only part of it — we also hire for attitude and train for customer interaction. Therefore, you’ll always get someone who’s professional, approachable, and happy to explain what they’ve found.

3. Transparent Pricing

We believe in fair, upfront pricing with no hidden surprises. Specifically, we provide clear quotes before any work begins, and if we find additional issues during an EICR or inspection, we explain exactly what’s needed and why before proceeding. In other words, you’ll never be hit with unexpected charges.

4. Fast Turnaround on Reports and Certificates

Once work is completed, certificates and reports are issued promptly. For instance, EICR reports are typically delivered within 24 hours, and we use industry-standard digital certification software to ensure accuracy and compliance. As a result, landlords and agents get the documentation they need without chasing.

5. Aftercare and Support

Our relationship with clients doesn’t end when the job is done. If you have questions about your report, need advice on remedial works, or want to schedule follow-up inspections, we’re always here to help. Furthermore, for landlords and letting agents, we can manage ongoing compliance schedules so you never miss a deadline.

---

Built for Landlords, Letting Agents, and Homeowners

We work with a wide range of clients across Greater Manchester, and we understand that each one has different needs:

• Landlords — need fast, reliable EICR testing and remedial works to stay compliant with regulations. We handle tenant access, scheduling, and certificate delivery so you don’t have to
• Letting agents — manage large property portfolios and need a contractor they can trust to deliver on time, every time. We provide bulk scheduling, regular reporting, and a single point of contact for all your properties
• Homeowners — want a trustworthy electrician who’ll explain everything clearly, turn up on time, and leave the house tidy. We take pride in making the process simple and stress-free
• Build to Rent developers — require full electrical compliance across new developments, from EICRs to emergency lighting and fire alarms. We offer end-to-end compliance packages tailored to your needs

Regardless of the size of the job, every client receives the same high standard of service. That’s a promise we take seriously.

---

Our Commitment to Getting Better

We actively encourage feedback from every client, and we use it to improve. Specifically, after every job, we review what went well and where we can do better. As a result, our processes, communication, and standards continue to improve month on month.

In addition, we invest in ongoing training — not just technical training for our engineers, but also customer service training to ensure every interaction meets the high standards our clients expect. Ultimately, we believe that the best electrical contractors aren’t just the most technically skilled — they’re the ones who care the most about the people they work for.

---

See What Our Clients Think

Don’t just take our word for it — you can read our reviews on Trustpilot, Google, and Bark. With hundreds of completed jobs and consistently high ratings, we’re confident that our track record speaks for itself.

Here’s a snapshot of what clients are saying:

---

Get in Touch

Whether you need an EICR, a full house rewire, or ongoing compliance support, we’d love to hear from you. At Manchester Compliance Ltd, you’ll get more than just a qualified electrician — you’ll get a team that genuinely cares about delivering a great experience from start to finish.

We serve Manchester, Salford, Stockport, Trafford, Bolton, Bury, Oldham, Rochdale, Tameside, Wigan, and surrounding areas across Greater Manchester, Cheshire, and the North West.

Published February 2026 by Manchester Compliance Ltd — NICEIC Approved Contractor serving Greater Manchester, Cheshire, and the North West.